Mail: support@rttec.co.uk?subject=Website Enquiry
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Support@rttec.co.uk

| Terms and Conditions | Registered Company 10012547 | RTTec Limited Registered in England & Wales | Design by RTTec |

Sales/payment:

a. Whilst every care is taken to ensure correct prices on our website and in our quotations we do reserve the right to change a price in exceptional circumstances. If a price is corrected due to exceptional circumstances, customers will be informed of the change before payment is processed and offered the opportunity to cancel their order.

b. If an order is placed for an item with an erroneous price, and the erroneous price is less than our cost price of the item, we reserve the right to offer to process the order at cost price or the opportunity for the customer to cancel the order.

c. We prefer payment of BACS but we also accept PayPal payments, cheques & cash. All goods remain the property of R T Tec until payment is received in full. We reserve the right to reclaim any goods that have not been fully paid for or on any outstanding invoices.


Value Added Taxes:

a. All prices listed on the rttec.co.uk site or in our quotations exclude VAT unless stated otherwise.

b. Under UK VAT rules we do not apply VAT to Royal Mail shipping, it is however applied to the charges of all other couriers.

c. Our VAT registration number is 237976556

Privacy:

a. We collect information given at the time of your order. And because we know how annoying junk mail is, we promise not to pass on your e-mail address, home address or any other details to any third party.

b. We receive and store certain types of information whenever you interact with us. For example, like many other Web sites, we use what are called "cookies" and we obtain certain types of information when your Web browser accesses rttec.co.uk.

c. We aim to offer a superior service at the best price possible, to do so we need to reserve the right to change the above policies at any time.

d. All information is collected lawfully and in accordance with the GDPR

e. You have the right to change any information we hold on on you, to do so please contact us directly. You also have the right to have your information removed from our records. Please contact us directly to do so.

g. We can provide a full schedule of all information collected on you for a fee of £10.00; to do so we will require significant proof of identification. In accordance with GDPR the information will be provided within 30 days of required level of identification.

Returns/refunds policy:

a. If your goods arrive faulty or damaged, or a fault becomes apparent in the first 14 days after delivery, we will either provide a full refund or dispatch new goods as soon as possible after the faulty goods have been returned to us.

b. If the goods are not faulty you have 7 working days from the day after the goods arrive or are delivered to cancel the order and return the goods at your cost for a refund. A refund will be provided within 30 days.

c. If any returned goods are not faulty and the goods contain software that has been opened no refund will be given. We expect any returned goods to be returned in the condition originally sold including any product packaging.

d. Upfront payments or deposits for goods or services provided by RTTEC or any of our subcontractors can be held subject to restocking fee’s if contracts are cancelled before completion.

e. Refunds for upfront payments or deposits will be subject to a deduction of fee’s if work has all ready been carried out before the contract is cancelled.

Complaints:

Please contact sales@rttec.co.uk for any formal complaints which we will deal with as quickly as possible and endeavour to rectify any problems we can. We also love to hear your compliments via email too.

Business Customers

a. If you are a business or if the goods are used wholly or in part for business purposes, we shall not be liable to you for any business loss including loss of profits, (whether direct or indirect) data, revenue, goodwill, or incidental, or consequential loss that you may suffer as a result of the purchase or repair of goods from us. Any other liability shall be limited to the price paid for the goods. We do not exclude our liability for death or personal injury.

b. Payment is due on all invoices 7 days after the date of our invoice and we may charge interest for late payment calculated daily at 4% above Nat West PLC’s base rate both before and after judgment.


General

a. We reserve the right to decline any order for any reason.

b. These terms are governed by the laws of England and Wales and any disputes will be decided only by the courts of England and Wales.

Cookies

We receive and store certain types of information whenever you interact with us. For example, like many other Web sites, we use what are called "cookies" and we obtain certain types of information when your Web browser accesses www.rttec.co.uk. Cookies are alphanumeric identifiers that we transfer to your computer's hard drive through your Web browser to enable our systems to recognise your browser